SHIPPING & HANDLING
All products are shipped out after fulfillment. We take about 2-7 business days to create and fulfill apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
USA: Basic - 3-5 business days via USPS 3-8 business days via FedEx Expedited - SmartPost 1-3 business days via FedEx
Canada: Basic - 5-10 business days without tracking Expedited - 1-5 business days via FedEx
Australia: Basic - 10-20 business days without tracking Expedited - 1-5 business days via FedEx
International: Basic - 10-20 business days without tracking Expedited - 1-5 business days via FedEx
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. These include gift cards and downloadable software products. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. Your end customer is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.
When setting your retail prices or manually editing them, keep in mind that customs agencies often calculate duties/fees based on the declared retail price.
If you collect VAT in your store, note that Printful doesn't currently offer a way to display paid VAT or a VAT ID on shipping labels or packing slips.
With Printful live shipping rates, orders to Canada generate an Int'l Economy Duties paid with tracking option (4-8 business days after fulfillment). This method can be useful for tracking packages so that they're less likely to get lost in the mail.
Send all returns to:
5817 Piedmont Ave. #C
Los Angeles, CA 90042